System upgrades, testing and troubleshooting
We’re working to improve the functionality and usability of the Wildlife Permit System. On this page, you can find information about upcoming system upgrades, user testing and known system outages.
System upgrades
Sign-up to be notified of significant system upgrades and improvements..
System upgrades in progress:
- There are no upgrades in progress
User testing opportunities
We’ve introduced ‘user testing’ so permit holders can test and provide feedback on significant upgrades to the Wildlife Permit System prior to the upgrade being launched.
Each testing opportunity will be limited to a specific number of people, selected at random from a list of permit holders who have registered their interest, both to reduce the burden on testers and ensure that DEW’s Fauna Permit Unit can help if required.
The testing is simple and shouldn’t take longer than 10 minutes to complete depending on the upgrade / new feature. You will typically have 7 days to complete the test.
Sign up to register your interest in being involved in testing new system upgrades and/or functionality. You can read more about what’s involved in our frequently asked questions.
System issues and outages
We will endeavour to add information to the Wildlife Permit System as soon as we are aware of a system issue that might affect users. Information will also be posted below, this includes planned maintenance outages.
Your feedback is important to us, if you experience issues with the system, or just with to provide feedback, please let us know via the contact information below.
Fauna Permits Unit
Phone: (08) 8124 4972 (Monday to Friday from 9am to 5pm)
Email: DEWFaunaPermitsUnit@sa.gov.au
Current and planned system outages:
- Wednesday, 26 June 2024: We are aware of a system issue that is causing emails to be delayed in reaching permit holders. We are working on a fix to this problem as a priority and we thank you for your patience.
